Effective Date: 1st November 2025

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Father Daughter Designs (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, purchasing our products, or engaging with our services, you consent to the collection and handling of your personal information in accordance with this policy.

 

Information We Collect

We may collect personal information directly from you when you:

• Place an order on our website

• Subscribe to our newsletter or marketing communications

• Contact us via email, phone, or social media

• Enter competitions, giveaways, or promotions

• Provide feedback, reviews, or testimonials

The types of information we may collect include:

• Personal details: name, billing/shipping address, email, phone number

• Order information: purchase history, order preferences, payment details (processed securely through third-party providers; we do not store full payment details)

• Website usage information: IP address, browser type, device information, cookies, and analytics data

 

How We Use Your Information

We use the information we collect to:

• Process and deliver your orders

• Communicate with you about your purchase, shipping, or customer support enquiries

• Improve our website, products, and services

• Send you updates, promotions, and newsletters (if you opt in)

• Meet legal, regulatory, or tax obligations

 

Purpose of Collection and Use

We collect, hold, and use personal information for purposes including:

• Processing and fulfilling customer orders

• Delivering products via shipping providers

• Managing accounts and payments

• Providing customer support and responding to enquiries

• Sending order confirmations, shipping notifications, and updates

• Improving website performance, usability, and customer experience

• Marketing, promotions, and newsletters (only if you have opted in)

• Compliance with legal, regulatory, and taxation requirements

We will not use your personal information for purposes other than those disclosed unless we have your consent or are required by law.

 

Disclosure of Information

We may disclose your personal information to:

• Service providers (e.g., Australia Post, couriers, IT support, cloud storage, payment gateways, marketing platforms)

• Professional advisors (e.g., accountants, auditors, legal advisors)

• Regulatory bodies or law enforcement if required by law

• Business partners in the event of a merger, sale, or transfer of assets

We require third-party service providers to comply with privacy obligations and use your information only for authorised purposes.

 

International Data Transfers

Some service providers (e.g., cloud storage or payment processors) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle your information in compliance with Australian Privacy Principles.

 

Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyse performance. Cookies may be used to:

• Recognise your browser and remember preferences

• Track website usage and measure engagement

• Deliver personalised content and marketing

You can disable cookies in your browser settings, but some website features may not function correctly.

We may also use third-party analytics tools (such as Google Analytics) that collect and process usage data. These third parties may use cookies and tracking to provide insights into website performance.

 

Marketing & Direct Communications

• We may use your personal information to send you promotional emails, newsletters, or special offers — but only if you have opted in.

• You can opt out at any time by clicking “unsubscribe” in our emails or by contacting us directly.

• We do not sell, rent, or trade your personal information to other organisations for marketing purposes.

 

Data Storage & Security

We take reasonable steps to secure personal information and protect it against:

• Unauthorised access

• Loss or misuse

• Alteration or disclosure

Security measures include:

• Secure payment processing through trusted third-party providers

• Encryption, password protection, and access controls

• Regular monitoring of our website and systems

Despite these safeguards, no method of electronic storage is completely secure, and we cannot guarantee absolute protection of your information.

 

Retention of Information

• We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

• Once no longer required, personal information will be securely destroyed, anonymised, or de-identified.

 

Access & Correction of Personal Information

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you

• Request corrections to ensure your information is accurate and up to date

To exercise these rights, please contact us (details below). We will respond within a reasonable time and in accordance with the law.

 

Your Rights Under Australian Law

You are entitled to:

• Know what personal information we collect and why

• Access your personal information

• Correct inaccuracies

• Opt out of direct marketing communications

• Complain if you believe we have breached your privacy rights

 

Complaints & Dispute Resolution

If you have concerns about how your information has been handled, please contact us directly. We will investigate and respond to your complaint in a timely manner.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via:
Website: www.oaic.gov.au
Phone: 1300 363 992

 

Children’s Privacy

Our website and services are not directed at or intended to be used by children. We do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect business, legal, or technological changes. Updates will be posted on this page with the revised “Effective Date”. We encourage you to review this policy periodically.

 

Contact Us

For privacy enquiries, access requests, corrections, or complaints, please get in touch via our Contact Us page. ​​