For our Chronic & Iconic range, these items are ready made and will be packed and posted within 1-2 business days. As our Carry & Care and Home & Heart produce are individually designed, personalised and handmade, this takes time, some products take two hours of continuous labour to make whilst others are much more time efficient. Our general turnaround time for small orders is 3-6 business days. However, larger orders of multiple pieces may take up to 6-8 business days. ​

Upon completion of creating your handmade piece we will promptly post your purchase to you. We use Australia Post to ship all of our handcrafted goodies, for regular post this is 2-4 business days for same state and 3-6 business days for interstate. Express post is 1-2 business days within the same state and 1-3 business days for interstate deliveries. Whilst we do everything in our power to get your items to you as soon as possible, we cannot guarantee delivery timeframes and if you have a question or enquiry about your order please get in touch via our Contact Us page we're more than happy to help.  For further information regarding Australia Post delivery times please see their website listed below.  Australia Post Delivery

We currently ship Australia-wide. At this stage, international shipping is not available. Our shipping and delivery costs and timeframes are available on our Policies page.

As most of our items are custom made and hand designed we do not offer refunds, returns or exchanges for change of mind situations but if our items are not what you had expected please get in touch with us and we will do our best to resolve the issue. Additionally, if items arrive damaged or broken you will receive a full refund as we include postage insurance with all of our purchases to ensure they arrive safely. Please get in touch via our Contact Us page in the unfortunate event that any of the above happen.  For more information regarding our refund and returns policy please see our Policies Page for more information.

Yes, this is something we regard as the highest priority for our business. We both come from fields where handling private medical and personal information is part of our day to day job and value our customer's privacy above all else. Any personal or medical information provided for customisation is used solely for creating your order and is handled with care and confidentiality. For more information on our privacy policy please visit our Policies page.

You are more than welcome to send through more information regarding your customised piece, we will do our best to accommodate your request as every individual and their journey is unique. Just send us message with your order number included via our Contact Us page.

Please use our Contact Us page to contact us as soon as possible after placing your order, ideally within 24 hours. We will always do our best to help, however, once production has begun we may not be able to make changes.

Some of our products are made in small batches or handcrafted to order, so popular items may occasionally sell out. We always aim to have excess stock for this reason and update stock frequently allowing for restocking of an item to occur within one week of selling out. If the item you’re after is out of stock, feel free to contact us via our Contact Us page and we’ll do our best to let you know when it will be restocked or whether a custom order may be possible.

Some of our products are completely waterproof, some are water-resistant, whilst others are better suited to general everyday use. Specific care instructions and material details are included on each product page to help you get the longest life out of your item.

Yes most definitely! Our ethos is to create products to the highest level of quality and affordability so we plan to expand as we identify further gaps and areas of need. Currently we are focused on ensuring what we make now is consistently perfect and new designs are already underway.