Father Daughter Designs Terms and Conditions Effective Date: 23rd June 2026Welcome to Father Daughter Designs. These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing our website, placing an order, or using our services, you agree to be bound by these Terms. If you do not agree, you must not use our website or services.1. General InformationThis website is operated by Father Daughter Designs ("we", "our", "us").We reserve the right to update, modify, or replace these Terms at any time. Changes will take effect immediately upon publication on our website.Your continued use of our website or services following any changes constitutes acceptance of the updated Terms.These Terms should be read in conjunction with our Privacy Policy, Shipping Policy, and Refunds & Returns Policy.2. Website UseBy using this website, you agree to:Use the website only for lawful purposes;Not engage in any activity that may damage, disrupt, interfere with, or impair the operation or security of the website;Not attempt to gain unauthorised access to any portion of the website, systems, or networks connected to it;Not upload, transmit, or distribute any viruses, malware, or other harmful material;Not use this website in any manner that infringes the rights of any other person or entity.We reserve the right to restrict, suspend, or terminate access to our website if we reasonably believe these Terms have been breached.3. Eligibility to PurchaseYou must be at least 18 years old or have the consent of a parent or legal guardian to place an order.You agree to provide current, complete, and accurate information when placing an order.We are not responsible for issues arising from inaccurate information supplied by you.4. Products & CustomisationAll products are handmade and made to order.Slight variations in colour, texture, grain, engraving placement, finish, and appearance may occur and are considered a natural part of the handmade process.For personalised products, customers are responsible for ensuring all submitted information is accurate, including names, dates, medical information, contact details, spelling, images, measurements, and custom wording.We are not liable for errors resulting from incorrect information supplied by the customer.We reserve the right to refuse any customisation request that contains content that is unlawful, offensive, defamatory, discriminatory, or infringes the rights of another party.Product images and descriptions are provided as accurately as possible; however, colours and appearances may vary between devices, screens, materials, and production batches.This does not affect any rights or remedies available under the Australian Consumer Law.4.1 Product Care, Durability and Water ResistanceSome products offered by Father Daughter Designs may be described as water resistant.For the purposes of these Terms, "water resistant" means a product is designed to provide limited resistance to incidental exposure to moisture, light splashes, rain, or brief contact with water under normal use conditions.Water resistant does not mean waterproof.Unless expressly stated otherwise in the product description, products should not be:Submerged in water;Worn while swimming, bathing, showering, or participating in water sports;Exposed to prolonged moisture, humidity, or heavy rainfall;Subjected to high-pressure water, cleaning chemicals, detergents, or abrasive cleaning methods.Exposure to water, moisture, heat, chemicals, sunlight, impact, friction, normal wear and tear, or environmental conditions may affect the appearance, finish, engraving, coatings, adhesives, readability, durability, or lifespan of a product over time.Customers are responsible for following all product care instructions provided by Father Daughter Designs.To the fullest extent permitted by law, Father Daughter Designs is not responsible for damage resulting from misuse, improper care, failure to follow care instructions, exposure to conditions beyond those for which the product was designed, or normal wear and tear.Many of our products are handcrafted and incorporate a variety of materials including, but not limited to, metals, coatings, paints, finishes, wood, acrylic, PVC, adhesives, leather, faux leather, fabrics, printed elements, engraving, and hardware components.Due to the nature of these materials and normal everyday use, products may experience changes over time including, but not limited to:Scratching, scuffing, dents, or surface marks;Fading, discolouration, or changes in appearance resulting from sunlight, UV exposure, moisture, heat, chemicals, cosmetics, perfumes, lotions, cleaning products, or environmental conditions;Oxidation, tarnishing, patina development, or natural ageing of metal components;Wear, stretching, fraying, cracking, softening, stiffening, or deterioration of straps, cords, loops, fasteners, or attachment components;Chipping, peeling, scratching, fading, or deterioration of coatings, paints, finishes, printed elements, decals, or protective layers;Minor variations in texture, grain, colour, finish, or appearance resulting from the handmade nature of our products and natural characteristics of materials.Such changes are considered normal wear and tear and do not necessarily indicate a manufacturing fault, defect, or failure of the product.The lifespan, appearance, and performance of a product will vary depending on usage, handling, storage conditions, environmental exposure, and individual circumstances.Customers are responsible for regularly inspecting products for signs of wear and determining whether replacement, repair, or continued use is appropriate.To the fullest extent permitted by law, Father Daughter Designs is not liable for deterioration, cosmetic changes, or damage resulting from normal wear and tear, ageing, environmental exposure, accidental damage, misuse, improper storage, improper care, or use outside the intended purpose of the product.Where products include removable cards, inserts, or supplementary information sheets, customers are responsible for ensuring those materials remain current, legible, securely stored, and updated as required.Customers should regularly inspect medical alert products to ensure information remains legible, current, securely attached, and in good condition. Products showing signs of excessive wear, damage, fading, or reduced readability should be replaced.Nothing in this clause excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.4.2 Product Safety and Child SupervisionMany Father Daughter Designs products contain small parts, metal components, rings, clips, chains, magnets, fasteners, packaging materials, or other elements that may present a choking, ingestion, entanglement, puncture, or injury hazard.Unless expressly stated otherwise, our products are not designed, intended, or marketed as toys and are not suitable for infants or young children.Children should not be permitted to play with, handle, chew, suck, place in their mouths, or use our products without appropriate adult supervision.Certain products may contain metal edges, corners, fasteners, clips, rings, magnets, or other components that could cause injury if misused, damaged, altered, or used in a manner inconsistent with their intended purpose.Customers are responsible for ensuring products are used safely and appropriately and are kept out of reach of children where necessary.Products should be inspected regularly for signs of wear, damage, loose components, deterioration, or other conditions that may create a safety risk. Products that become damaged or unsafe should be discontinued from use and replaced where appropriate.To the fullest extent permitted by law, Father Daughter Designs shall not be liable for injuries, damage, loss, or claims arising from misuse, improper handling, lack of supervision, failure to follow safety warnings, use outside the intended purpose of the product, or failure to keep products away from children where appropriate.Nothing in this clause excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.5. Medical Information DisclaimerCertain products offered by Father Daughter Designs are designed to assist in communicating important medical or emergency information and providing a means of displaying relevant health information.Our medical alert products are intended as a supplementary aid only and are not a substitute for:Professional medical advice, diagnosis, or treatment;Medical records or healthcare documentation;Medical alert devices supplied, prescribed, or recommended by healthcare providers or medical institutions;Emergency identification systems;Appropriate healthcare management or emergency planning.Customers acknowledge that the effectiveness of any medical alert product depends on a range of factors beyond our control, including visibility, placement, condition of the product, environmental circumstances, and whether a third party chooses to notice, read, interpret, or act upon the information displayed.Father Daughter Designs does not guarantee that emergency responders, healthcare professionals, carers, bystanders, or any other person will notice, read, understand, interpret, or rely upon information displayed on any product.Customers remain responsible for ensuring they have appropriate medical care, emergency plans, and any medical identification or alert systems recommended by their healthcare providers. Customers are solely responsible for reviewing and verifying all personalised medical information, emergency contact information, names, dates, and other custom content before approving or using a product.Customers are responsible for ensuring all information displayed on a product remains current, accurate, complete, and appropriate for their circumstances, including updating products where medical conditions, medications, emergency contacts, donor status, or other relevant information changes.To the fullest extent permitted by law, Father Daughter Designs shall not be liable for any injury, illness, medical event, delayed treatment, misdiagnosis, adverse outcome, or loss arising from a third party's failure to notice, access, interpret, or act upon information displayed on a product.5.1 Medical and Medication Product DisclaimerFather Daughter Designs offers a range of products designed to assist with the organisation, storage and display of medical information and personal health essentials.Medication storage products sold by Father Daughter Designs are intended solely as organisational accessories. They are not medical devices and are not intended to replace professional medical advice, original medication packaging where required, or the storage instructions provided by the medication manufacturer.Customers are responsible for ensuring that medications are stored, transported and used in accordance with the advice of their healthcare professional, pharmacist and the medication manufacturer's instructions. Not all medications are suitable for transfer from their original packaging.Medical ID products are intended to assist in displaying personal medical information but do not guarantee recognition, interpretation or action by emergency services, healthcare professionals or third parties. Customers are responsible for ensuring all information provided is accurate, complete and kept up to date.Father Daughter Designs accepts no responsibility for the improper use of its products or for any loss, damage or injury arising from the storage, transport, administration or use of medications contrary to professional advice or manufacturer instructions.5.2 Product SuitabilityCustomers are responsible for determining whether a product is suitable for their intended use and individual circumstances.Any information provided by Father Daughter Designs regarding product features, uses, or benefits is general information only and does not constitute medical, legal, or professional advice.Customers should seek advice from appropriately qualified professionals where required.Nothing in this clause excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.6. Pricing, Taxes & PaymentAll prices are displayed in Australian Dollars (AUD). Father Daughter Designs is currently not registered for GST. If GST registration becomes applicable in the future, pricing and tax treatment may be updated accordingly.Prices may change without notice; however, confirmed orders will not be affected.Payment must be received in full before production commences.We accept payment through secure third-party payment providers such as Stripe, PayPal, and other approved payment gateways.We do not store or have access to your complete payment details.7. Production & ShippingProduction TimeframesSmall orders (1–3 items): 3–6 business daysLarge orders (bulk, event, or custom projects): 6–8 business daysComplex custom orders may require additional time, which will be communicated before production beginsShippingOrders are shipped via Australia Post.Delivery estimates are provided as a guide only and are not guaranteed.Delays caused by Australia Post, customs authorities, weather events, strikes, or other factors beyond our control are not the responsibility of Father Daughter Designs.We are not responsible for delays caused by Australia Post or other carriers. However, nothing in these Terms excludes any rights or remedies available under the Australian Consumer Law regarding lost, damaged, or undelivered goods.Ownership of products remains with Father Daughter Designs until payment has been received in full.Please refer to our Shipping Policy for further information.8. Returns, Refunds & ExchangesDue to the personalised and made-to-order nature of many of our products, we generally do not offer refunds or exchanges for change of mind.Please refer to our Refunds & Returns Policy for complete details regarding eligibility for repairs, replacements, refunds, and returns.9. Intellectual PropertyAll intellectual property displayed on this website, including but not limited to:Product designs;Product layouts;Artwork;Illustrations;Graphics;Logos;Branding;Product photographs;Website content;Product descriptions;Marketing materials;Social media content;Digital downloads;Website design elements;remain the exclusive property of Father Daughter Designs unless otherwise stated.All rights are reserved.You may not:Copy;Reproduce;Modify;Republish;Upload;Distribute;Display;Sell;Create derivative works from; orCommercially exploitany content from this website without our prior written consent.Unauthorised use of our intellectual property may constitute a breach of Australian copyright, trademark, and intellectual property laws.Custom designs created for customers may be featured in our portfolio, website, social media, or promotional materials unless the customer requests otherwise in writing before production commences.10. Third-Party LinksOur website may contain links to third-party websites for your convenience.We do not control, endorse, or accept responsibility for the content, security, privacy practices, or availability of third-party websites.Accessing third-party websites is done at your own risk.11. Limitation of LiabilityTo the fullest extent permitted by law:To the fullest extent permitted by law, we exclude liability for indirect, incidental, consequential, special, or economic loss arising from the use of our website, products, or services.We make no warranties regarding uninterrupted access to the website or the absence of technical errors.We are not responsible for:Delays caused by postal or courier providers;Customer-supplied errors;Misuse, neglect, accidental damage, or improper care of products after delivery;Unauthorised access to website systems or data.Where liability cannot be excluded under applicable law, our liability is limited to the replacement, repair, or refund of the affected product, as determined by Australian Consumer Law.12. Consumer RightsNothing in these Terms excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law (ACL).Where a product is faulty, not fit for purpose, or not as described, customers may be entitled to a repair, replacement, or refund in accordance with the ACL.12.1 Australian Consumer Law NoticeOur goods and services come with guarantees that cannot be excluded under the Australian Consumer Law.Nothing in these Terms & Conditions is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.Where a product experiences a major failure, you may be entitled to choose a refund or replacement, and may also be entitled to compensation for any other reasonably foreseeable loss or damage.Where a product experiences a minor failure, we may choose to repair, replace, or refund the product in accordance with the Australian Consumer Law.Any limitations, exclusions, disclaimers, warnings, care instructions, or liability provisions contained within these Terms apply only to the extent permitted by law and do not affect any non-excludable consumer rights. 13. PrivacyYour use of this website is also governed by our Privacy Policy.By using our website, you consent to the collection, storage, and use of personal information as outlined in our Privacy Policy.14. Governing LawThese Terms are governed by the laws of Queensland, Australia.Any dispute arising from or relating to these Terms, our website, products, or services shall be subject to the exclusive jurisdiction of the courts of Queensland. 15. Force MajeureFather Daughter Designs will not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, floods, fires, storms, pandemics, government actions, supply chain disruptions, industrial disputes, transportation interruptions, power outages, or failures of third-party service providers. 16. Contact UsIf you have any questions regarding these Terms & Conditions, please contact us via our Contact Us page or by email: hello@fatherdaughterdesign.com Father Daughter Designs Queensland, Australia© Father Daughter Designs. All rights reserved. Unauthorised reproduction, distribution, or commercial use of any content, images, designs, artwork, or materials from this website is prohibited.

Father Daughter Designs Shipping and Production Policy Effective Date: 23rd June 2026 At Father Daughter Designs, our dedication to exceptional customer service is the foundation of our business. If you encounter any issues with your order, we encourage you to contact us as soon as possible so we can assist promptly. Nothing in this policy affects your rights under the Australian Consumer Law. We take great care in creating your custom pieces with precision and love, below you will find details about our production and shipping process. Production Times As most items are made to order, please allow the following timeframes for production before your order is shipped:  Small orders (1-3 items): 3-6 business days  Large orders (bulk or custom event orders): 6-8 business days  All production timeframes provided by Father Daughter Designs are estimates only and may vary depending on order volume, product complexity, material availability, equipment maintenance, public holidays, and other operational factors. While we make every effort to meet estimated production timeframes, delays may occasionally occur. Customers will be notified of significant delays where reasonably practicable. Please note: Business days do not include weekends or public holidays. If you require your order urgently, please contact us before placing your order and we will do our best to accommodate.  Shipping Method We ship all orders via Australia Post. Once your order has been completed and dispatched, you will receive a shipping confirmation email with tracking information. Estimated Delivery Times (after dispatch) Standard Shipping (Australia Post): 3–7 business days (depending on location) Express Shipping (Australia Post Express Post): 1–3 business days (metro areas; regional areas may take longer) Please note: Delivery times are estimates provided by Australia Post and may be affected by seasonal demand, weather events, or postal delays outside our control. For more information regarding Australia Post delivery times please follow the link below. Australia Post Delivery Times Shipping Costs Free standard shipping on all orders over $75 within Australia  Free express shipping on all orders over $100 within Australia For orders under $75, a flat shipping fee will be applied at checkout:  Standard Shipping: $5.95 Express Shipping: $15.95 Order Tracking Once your order has been shipped, you will receive an email with tracking information so you can follow its journey from our hearts to your home. Customer Address Information Customers are responsible for ensuring all shipping information provided at checkout is accurate and complete. Father Daughter Designs is not responsible for delays, failed deliveries, additional shipping charges, or lost parcels resulting from incorrect, incomplete, or outdated address information supplied by the customer. If an order is returned to us due to an incorrect address, the customer may be required to pay additional shipping costs before the order can be resent. PO Boxes Father Daughter Designs is happy to ship orders to PO Boxes within Australia via Australia Post. Customers are responsible for ensuring all delivery information, including PO Box details, is accurate and complete at the time of purchase. We are not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address information provided by the customer. Order Acceptance Father Daughter Designs reserves the right to refuse, cancel, or decline any order at its sole discretion, including where: Personalisation information is incomplete, inaccurate, misleading, or unlawful; Requested content is offensive, defamatory, discriminatory, or infringes the rights of another person or organisation; A product becomes unavailable; An error in pricing, product information, or website content has occurred; or We reasonably believe we are unable to fulfill the order. Where payment has already been received for a cancelled order, a refund will be provided. Multiple Orders Orders placed separately are processed individually and may not automatically be combined for production or shipping. If you place multiple orders and would like them shipped together, please contact us as soon as possible after placing your order. While we will do our best to accommodate requests, combined shipping cannot be guaranteed once production or packaging has commenced. Where separate orders are successfully combined prior to dispatch, any shipping adjustments or refunds will be assessed on a case-by-case basis. Lost and Damaged Parcels If your parcel is delayed, lost, or arrives damaged, please contact us as soon as possible. While Father Daughter Designs will assist customers in lodging enquiries with Australia Post and tracking shipments, delivery services are provided by a third-party carrier. Where a parcel is confirmed as lost or damaged in transit, remedies will be provided in accordance with the Australian Consumer Law. Delivery delays caused by Australia Post, weather events, peak periods, natural disasters, industrial action, or circumstances beyond our reasonable control do not automatically entitle customers to a refund. Return to Sender If a parcel is returned to Father Daughter Designs due to an incorrect address, failure to collect the parcel, refusal of delivery, or any circumstance within the customer's control, additional shipping charges may apply before the parcel is resent. Order Changes and Cancellations As many of our products are personalised and made to order, requests to change, modify, or cancel an order must be submitted as soon as possible after purchase. Once production has commenced, we may be unable to accommodate changes or cancellations. Nothing in this section affects any rights available under the Australian Consumer Law. Force Majeure Father Daughter Designs will not be liable for any delay, interruption, or failure to fulfil its obligations where such delay or failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, floods, bushfires, storms, cyclones, pandemics, public health emergencies, government actions, supply chain disruptions, material shortages, transportation interruptions, postal delays, industrial disputes, power outages, equipment failures, or other unforeseen events. Where possible, customers will be notified of significant delays and provided with updated timeframes. Nothing in this clause excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law. Medical Alert Products Upon receiving a personalised medical alert product, customers are responsible for carefully reviewing all personalised information, including names, medical conditions, medications, allergies, emergency contact details, and any other customised content. Any errors believed to have occurred during production should be reported to Father Daughter Designs as soon as reasonably possible so that we can investigate and, where appropriate, provide a remedy in accordance with our policies and the Australian Consumer Law. Customers are responsible for ensuring the information displayed on their product remains accurate, current, legible, and relevant to their circumstances. If personal, medical, or emergency information changes, customers should update or replace the product accordingly. Medical alert products should be inspected regularly for signs of wear, fading, damage, or reduced readability. Products that are no longer clearly legible or fit for their intended purpose should be replaced. Colour & Appearance Variations Due to differences in screen settings, lighting conditions, materials, and production processes, colours, finishes, and engraving appearance may vary slightly from images displayed on our website. Such variations are not considered faults or defects. International Shipping At this stage, Father Daughter Designs ships within Australia only. If you are located outside Australia and would like to enquire about a custom order, please please get in touch via our Contact Us page. Delivery Issues If you experience any issues with your delivery, such as delayed or missing packages, please get in touch via our Contact Us page or via email: hello@fatherdaughterdesign.com as soon as possible, and we will assist in resolving the matter.

Father Daughter Designs Returns and Refunds Information At Father Daughter Designs, our dedication to exceptional customer service is the foundation of our business. If you encounter any issues with your order, we encourage you to contact us as soon as reasonably possible so we can assist promptly. Nothing in this policy limits, excludes, or modifies any rights or remedies available under the Australian Consumer Law. We cannot provide a refund or exchange if a mistake results from customer-provided spelling or grammatical errors. Therefore, please double-check all details, including names and dates. Our packaging process is highly refined to minimize breakages. However, in the rare event that an item arrives damaged, please send a photo of the damage (including personalisation) as soon as possible so we can assist promptly. This allows us to support your claim for compensation or a replacement. Sometimes, Australia Post may require additional images or an in-person visit with the original packaging. Due to the personalised nature of most products, we are unable to offer refunds after production begins unless the error is on our part. Returns on non-personalised products for change-of-mind will incur a 20% administration fee, covering processing costs, restocking, and handling. For technical errors (e.g., multiple orders for the same item), this fee applies if we are unable to replicate the issue. If external troubleshooting is needed, we will discuss any costs with you beforehand. If the artwork you provide is unsuitable (e.g., low-quality logo), we will work with you to make it usable at minimal cost. If this is not possible, a refund will be issued minus the 20% administration fee. For order cancellations, graphic design fees cannot be refunded, but item costs will be. In cases involving a fault or defect, Father Daughter Designs may request that the item be returned for assessment, repair, replacement, or refund in accordance with the Australian Consumer Law. Where the product is confirmed to be faulty, reasonable return shipping costs will be covered or reimbursed by us. If you choose an alternative courier or there is no fault found, shipping will be at your expense. Personalised products are generally not eligible for return, refund, or exchange for change of mind because they are made specifically to the customer's requirements and cannot ordinarily be resold. This does not affect any rights or remedies available under the Australian Consumer Law where a product is faulty, not fit for purpose, or not as described. To see our full refunds and returns policy, please see below. For details on the ACCC guidelines, please visit: ACCC Refunds & Returns Guide

Father Daughter Designs Returns and Refunds Policy Effective Date: 23rd June 2026 At Father Daughter Designs, we want you to be completely happy with your purchase. Because our products are handmade and often customised, our refund and returns process is designed to balance fairness with protection under Australian law. Nothing in this policy excludes, restricts, or modifies any rights or remedies available to consumers under the Australian Consumer Law.   Change of Mind As most of our products are custom or personalised, we are unable to offer refunds, returns, or exchanges for change of mind, incorrect choices, or spelling errors submitted by the customer. Please review all order details carefully before checkout. Faulty, Damaged, or Incorrect Items If your item arrives faulty, damaged, or not as described, please contact us as soon as reasonably possible so we can assist promptly. We may request photos or evidence to assess the issue. Once the issue has been assessed, an appropriate remedy will be provided in accordance with the Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement, or refund. Father Daughter Designs is not responsible for issues relating to resolution limitations, spelling, formatting, or design content supplied by the customer. Colour and Appearance Variations Variations in colour, engraving depth, grain patterns, material characteristics, and screen representation are not considered faults and do not qualify for refunds or exchanges unless the product is otherwise faulty under the Australian Consumer Law. Shipping Issues We carefully package all orders, but once your parcel is lodged with Australia Post, delivery is outside of our control. While delivery services are provided by Australia Post, Father Daughter Designs will assist customers with enquiries regarding delayed, lost, or damaged parcels. Where goods are confirmed as lost or damaged in transit, remedies will be provided in accordance with the Australian Consumer Law. If your order is returned to us due to incorrect address details provided by you, additional shipping fees may apply to resend. Returns Process If you are eligible for a return under this policy: Contact us at hello@fatherdaughterdesign.com as soon as possible. Provide your order number, photos, and details of the issue. We will confirm next steps (repair, replacement, or refund). Items approved for return must be sent back in their original condition and packaging where possible. Refunds Refunds will be processed via the original payment method only. Please allow up to 10 business days for refunds to appear in your account, depending on your bank or payment provider. Custom Orders & Special Projects Custom projects are final sale unless faulty, damaged, or not as agreed. A proof may be supplied for approval before production begins. Once approved, changes cannot be made. Medical Alert Products Customers are responsible for reviewing all personalised information upon receipt of a medical alert product. Father Daughter Designs cannot be responsible for inaccuracies arising from information supplied by the customer. Medical alert products are intended as an aid only and do not replace professional medical identification systems, medical records, emergency planning, or advice from healthcare professionals. Nothing in this clause excludes or limits any rights available under the Australian Consumer Law. Contact Us If you have any questions about this policy or need to submit a return request, please get in touch via our Contact Us page or via email at hello@fatherdaughterdesign.com. For details on the ACCC guidelines, please visit: ACCC Refunds & Returns Guide​​​

Father Daughter Designs Privacy Policy Effective Date: 23rd June 2026 Father Daughter Designs (“we”, “our”, “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, purchasing our products, or engaging with our services, you consent to the collection and handling of your personal information in accordance with this policy. How We Collect Information We collect personal information in a variety of ways, including when you: Complete forms on our website; Place an order; Contact us by email, phone, social media, or through our website; Subscribe to marketing communications; Participate in competitions, promotions, or surveys; Submit reviews, testimonials, or other content; and Interact with our website through cookies, analytics tools, and other tracking technologies. Where practical, we collect personal information directly from you. In some circumstances, we may also receive information from third-party service providers involved in processing orders, payments, shipping, marketing, or website services. Information We Collect We may collect personal information directly from you when you: Place an order on our website Subscribe to our newsletter or marketing communications Contact us via email, phone, or social media Enter competitions, giveaways, or promotions Provide feedback, reviews, or testimonials The types of information we may collect include: Personal details: name, billing/shipping address, email, phone number We will only collect sensitive information that is reasonably necessary for the customisation, production, fulfillment, and support of the products or services requested by you. Order information: purchase history, order preferences, payment details (processed securely through third-party providers; we do not store full payment details) Website usage information: IP address, browser type, device information, cookies, and analytics data How We Use Your Information We use the information we collect to: Process and deliver your orders Communicate with you about your purchase, shipping, or customer support enquiries Improve our website, products, and services Send you updates, promotions, and newsletters (if you opt in) Meet legal, regulatory, or tax obligations Purpose of Collection and Use We collect, hold, and use personal information for purposes including: Processing and fulfilling customer orders Delivering products via shipping providers Managing accounts and payments Providing customer support and responding to enquiries Sending order confirmations, shipping notifications, and updates Improving website performance, usability, and customer experience Marketing, promotions, and newsletters (only if you have opted in) Compliance with legal, regulatory, and taxation requirements We will not use your personal information for purposes other than those disclosed unless we have your consent or are required by law. Disclosure of Information We may disclose your personal information to: Service providers (e.g., Australia Post, couriers, IT support, cloud storage, payment gateways, marketing platforms) Professional advisors (e.g., accountants, auditors, legal advisors) Regulatory bodies or law enforcement if required by law Business partners in the event of a merger, sale, or transfer of assets We require third-party service providers to comply with privacy obligations and use your information only for authorised purposes. Medical and Sensitive Information Certain products offered by Father Daughter Designs may require customers to voluntarily provide medical, emergency, health-related, or other sensitive personal information for customisation purposes. By submitting such information, you consent to Father Daughter Designs collecting, using, storing, and processing that information solely for the purpose of producing, fulfilling, and supporting your order. We will only collect the information necessary to provide the requested product or service and will take reasonable steps to protect that information from misuse, interference, loss, unauthorised access, modification, or disclosure. We do not use medical or health-related information for marketing purposes. International Data Transfers Some service providers (e.g., cloud storage or payment processors) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle your information in compliance with Australian Privacy Principles. Cookies & Tracking Technologies Our website uses cookies and similar technologies to enhance functionality and analyse performance. Cookies may be used to: Recognise your browser and remember preferences Track website usage and measure engagement Deliver personalised content and marketing You can disable cookies in your browser settings, but some website features may not function correctly. We may also use third-party analytics tools (such as Google Analytics) that collect and process usage data. These third parties may use cookies and tracking to provide insights into website performance. Marketing & Direct Communications We may use your personal information to send you promotional emails, newsletters, or special offers — but only if you have opted in. You can opt out at any time by clicking “unsubscribe” in our emails or by contacting us directly. We do not sell, rent, or trade your personal information to other organisations for marketing purposes. Reviews, Testimonials and User Content If you voluntarily submit a review, testimonial, photograph, social media tag, or other content relating to your experience with Father Daughter Designs, you grant us permission to display, reproduce, and share that content for promotional, marketing, or educational purposes unless you request otherwise. We will not publish sensitive personal information without your consent. Data Storage & Security We take reasonable steps to secure personal information and protect it against: Unauthorised access Loss or misuse Alteration or disclosure Security measures include: Secure payment processing through trusted third-party providers Encryption, password protection, and access controls Regular monitoring of our website and systems Despite these safeguards, no method of electronic storage is completely secure, and we cannot guarantee absolute protection of your information. Data Breaches If we become aware of a data breach involving personal information that is likely to result in serious harm, we will take reasonable steps to investigate the incident and comply with any applicable obligations under Australian privacy laws, including notification requirements where required. Retention of Information We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Once no longer required, personal information will be securely destroyed, anonymised, or de-identified.   Access & Correction of Personal Information Under the Australian Privacy Principles, you have the right to: Request access to the personal information we hold about you Request corrections to ensure your information is accurate and up to date To exercise these rights, please contact us (details below). We will respond within a reasonable time and in accordance with the law. Your Rights Under Australian Law You are entitled to: Know what personal information we collect and why Access your personal information Correct inaccuracies Opt out of direct marketing communications Complain if you believe we have breached your privacy rights Complaints & Dispute Resolution If you have concerns about how your information has been handled, please contact us directly. We will investigate and respond to your complaint in a timely manner. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) via: Website: www.oaic.gov.au Phone: 1300 363 992 Children’s Privacy Our website and services are not directed at or intended to be used by children. We do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect business, legal, or technological changes. Updates will be posted on this page with the revised “Effective Date”. We encourage you to review this policy periodically. Contact Us For privacy enquiries, access requests, corrections, complaints, or questions regarding this Privacy Policy, please contact us via our Contact Us page or by email at hello@fatherdaughterdesign.com